TERMS OF USE

1.0 Introduction

1.1 Welcome to the rd-palmer.my website. These Terms of Use govern your access and use of the Platform and the use of any services, information and functions made available by us at the Platform (“Services”). Before using this Platform or the Services, you must read carefully and accept these Terms of Use and all other terms and conditions and policies pertaining to the use of the Platform and/or the Services (collectively referred to as “RD-Palmer Terms and Conditions”) and you must consent to the processing of your personal data as described in the Privacy Policy set out at https://www.rd-palmer.my/privacy-policy/. By accessing the Platform and/or using the Services, you agree to be bound by RD-Palmer Terms and Conditions and any amendments to the foregoing issued by us from time to time. If you do not agree to RD-Palmer Terms and Conditions and the Privacy Policy, do not access and/or use this Platform and/or the Services.

1.2 The Terms of Use stated herein constitute a legal agreement between you and RD-Palmer Technology (M) Sdn Bhd, (Company No.: 610731-W), a company incorporated in Malaysia and having its registered address at Unit 910 (Suite 1) Block B, Phileo Damansara 2, No 15, Jalan 16/11, Off Jalan Damansara, 46350 Petaling Jaya, Selangor  (“RD-Palmer”, “we”, “us” or “our”).

1.3 RD-Palmer reserves the right to change, modify, add, or remove portions of these Terms of Use and/or RD-Palmer Terms and Conditions at any time. Changes will be effective when posted on the Platform with no other notices provided and you are deemed to be aware of and bound by any changes to the foregoing upon their publication on the Platform.

2. Use of platform and/or services

2.1 Content provided on this Platform is solely for informational purposes. Product representations expressed on this Platform may differ or change from time to time without further notice. It is advisable to contact RD-Palmer for confirmation before purchasing.

2.2 Certain services and related features that may be made available on the Platform may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Platform is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such a password or account. Furthermore, you must notify us of any unauthorized use of your password or account. RD-Palmer shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

2.3 We may, from time to time and without giving any reason or prior notice, upgrade, modify, suspend or discontinue the provision of or remove, whether in whole or in part, the Platform or any Services and shall not be liable if any such upgrade, modification, suspension or removal prevents you from accessing the Platform or any part of the Services.

2.4 We reserve the right, but shall not be obliged to:

(a) monitor, screen or otherwise control any activity, content or material on the Platform and/or through the Services. We may in our sole and absolute discretion, investigate any violation of these Terms of Use contained herein and may take any action it deems appropriate;

(b) prevent or restrict access of any an authorised user to the Platform and/or the Services;

(c) report any activity it suspects to be in violation of any applicable law, statute or regulation to the appropriate authorities and to co-operate with such authorities; and/or

(d) to request any information and data from you in connection with your use of the Services and/or access of the Platform at any time and to exercise our right under this paragraph if you refuse to divulge such information and/or data or if you provide or if we have reasonable grounds to suspect that you have provided inaccurate, misleading or fraudulent information and/or data.

3. User Submissions

3.1 You grant us a non-exclusive licence to use the materials or information that you submit to the Platform and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, “Submissions”). When you post comments or reviews to the Platform, you also grant us the right to use the name that you submit or your username, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.

4. Trademarks and copyrights

4.1. The entire contents of the Platform also are protected by copyright as a collective work under Malaysia copyright laws and international conventions. All rights are reserved.

4.2 No part or parts of the Platform may be reproduced, reverse engineered, decompiled, disassembled, separated, altered, distributed, republished, displayed, broadcasted, hyperlinked, mirrored, framed, transferred or transmitted in any manner or by any means or stored in an information retrieval system or installed on any servers, system or equipment any Intellectual Property without our prior written permission or that of the relevant Intellectual Property owners. No party accessing the Platform shall claim any right, title or interest therein. Permission will only be granted to you to download, print or use the Intellectual Property for personal and non-commercial uses, provided that you do not modify the Intellectual Property and that we or the relevant copyright owners retain all copyright and other proprietary notices contained in the Materials.

5. Our limitation of responsibility and liability

5.1 The Platform and all data and/or information contained therein and/or the Services are provided on an “as is” and “as available” basis and without any claims or representations of any kind either expressed, implied or statutory with respect to the Platform and/or the Services, including, without limitation, warranties of non-infringement of third party rights, title, merchantability, satisfactory quality or fitness for a particular purpose. All data and/or information contained in the Platform and/or the Services are provided for informational purposes only.

5.2 Without limiting the foregoing, RD-Palmer does not warrant that the Platform and/or the Services or the functions contained therein will be available, accessible, uninterrupted, timely, secure, accurate, complete or error-free, that defects, if any, will be corrected.

5.3 RD-Palmer and all of its respective officers, employees, directors, agents, contractors and assigns shall not be liable to you for any losses whatsoever or howsoever caused (regardless of the form of action) arising directly or indirectly in connection with:

(a) any access, use and/or inability to use the Platform or the Services;

(b) reliance on any data or information made available through the Platform and/or through the Services. You should not act on such data or information without first independently verifying its contents;

(c) any system, server or connection failure, error, omission, interruption, delay in transmission, computer virus or other malicious, destructive or corrupting code, agent program or macros; and

(d) any use of or access to any other website or webpage linked to the Platform, even if we or our officers or agents or employees may have been advised of, or otherwise might have anticipated, the possibility of the same.

5.4 Any risk of misunderstanding, error, damage, expense or losses resulting from the use of the Platform and/or Services is entirely at your own risk and we shall not be liable therefore.

6. HYPERLINKS

6.1 For your convenience, we may include hyperlinks to other websites or content on the Platform that are owned or operated by third parties. Such linked websites or content are not under our control and we are not liable for any errors, omissions, delays, defamation, libel, slander, falsehood, obscenity, pornography, profanity, inaccuracy or any other objectionable material contained in the contents, or the consequences of accessing, any linked website. Any hyperlinks to any other websites or content are not an endorsement or verification of such websites or content and you agree that your access to or use of such linked websites or content is entirely at your own risk.

7. APPLICABLE LAW AND JURISDICTION

7.1 These Terms of Use and/or other RD-Palmer Terms and Conditions shall be interpreted and governed by the laws in force in Malaysia. Subject to the section on Arbitration below, you hereby agree to submit to the jurisdiction of the Courts of Malaysia.

8. ARBITRATION

8.1 Any controversy, claim or dispute arising out of or relating to these Terms of Use and/or other RD-Palmer Terms and Conditions or the breach, termination or invalidity thereof shall be referred to and settled by arbitration in accordance with the Arbitration Rules of the Asian International Arbitration Centre (“AIAC”) held in Kuala Lumpur, Malaysia. The arbitral tribunal shall consist of a sole arbitrator who is legally trained and who has experience in the information technology field in Malaysia and is independent of either party. The place of arbitration shall be Malaysia. Any award by the arbitration tribunal shall be final and binding upon the parties.

8.2 Notwithstanding the foregoing, RD-Palmer reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.

9. TERMINATION

9.1 In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate or revoke any or all of your rights granted under these Terms of Use and/or other RD-Palmer Terms and Conditions. Upon any termination of these Terms of Use and/or other RD-Palmer Terms and Conditions, you shall immediately cease all access to and use of the Platform and/or Services and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Platform and/or Services in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that RD-Palmer shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Platform and/or Services or with any terms, conditions, rules, policies, guidelines, or practices of RD-Palmer in operating the Platform and/or providing Services, your sole and exclusive remedy is to discontinue using the Platform and/or the Services.

TERMS AND CONDITIONS OF SALE

1. Interpretation

1.1 In these Conditions:

“Buyer” means the person who purchases Goods on the Platform;

“Conditions” mean these Terms and Conditions of Sale;

“Contract” means the contract formed when Seller accepted the order placed by Buyer on the Platform for the purchase of Goods sold by Seller;

“Goods” means the goods made available for sale on the Platform, including any instalment of the goods or any parts for them;

“RD-Palmer” means  RD-Palmer Technology (M) Sdn Bhd, (Company No.: 610731-W), a company incorporated in Malaysia and having its registered address at Unit 910 (Suite 1) Block B, Phileo Damansara 2, No 15, Jalan 16/11, Off Jalan Damansara, 46350 Petaling Jaya, Selangor;

“RD-Palmer Terms and Conditions” means these Terms and Conditions of Sale and all other terms and conditions and policies pertaining to the use of the Platform and/or the Services;

“Platform” means the rd-palmer.my website and/or the RD-Palmer mobile app;

“Seller” means RD-Palmer who market and sell products via rd-palmer.my website or platform;

“Services” means the use of any services, information and functions made available by RD-Palmer at the Platform; and

“Writing” includes electronic mail facsimile transmission and any comparable means of communication.

1.2 Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.

1.3 Any references to “RD-Palmer” in these Conditions refer to RD-Palmer’s actions as the operator of the Platform and/or as the agent of Third Party Vendors as Sellers in respect of each and every Contract.

1.4 The headings in these Conditions are for convenience only and shall not affect the interpretation of any parties.

2. Basis of the Contract

2.1 Where the Buyer has placed an order on the Platform for the purchase of Goods sold by RD-Palmer and RD-Palmer has accepted the same, this shall constitute a Contract entered into directly between the Buyer and RD-Palmer. 

2.2 Any information made available on the Platform in connection with the supply of Goods, including photographs, drawings, data about the extent of the delivery, appearance, performance, dimensions, weight, consumption of operating materials, operating costs or any information disclosed are not binding and for information purposes only. In entering into the Contract, the Buyer acknowledges that it does not rely on and waives any claim based on any such representations or information so provided.

2.3 While RD-Palmer endeavours to provide an accurate description of the Goods, RD-Palmer does not warrant that such description is accurate, current or free from error. In the event that the Goods the Buyer receives is fundamentally different from the Goods as described on the Platform and which the Buyer has ordered, Clause 7 of these Conditions shall apply.

2.4 Any typographical clerical or other error or omission in any quotation, invoice or other document or information issued by RD-Palmer in its website shall be subject to correction without any liability on the part of RD-Palmer.

3. Orders and Specifications

3.1 The Buyer may purchase Goods by placing and completing the order form on the Platform and shall be responsible for ensuring the accuracy of the order. All orders shall be subject to RD-Palmer’s acceptance in their sole discretion and each order accepted by the RD-Palmer shall be deemed to be irrevocable and unconditional upon transmission through the Platform. Nevertheless, you may request to cancel or amend the order which RD-Palmer shall endeavour (but not be obliged) to give effect to on a commercially reasonable effort basis.

3.2 Order acceptance and completion of the Contract between the Buyer and RD-Palmer will only be completed upon RD-Palmer confirming order and receiving payment in full. For the avoidance of doubt, RD-Palmer shall be entitled to refuse or cancel any order without giving any reasons for the same to the Buyer prior to issue of the confirmation of payment.

3.3 No concluded Contract may be modified or cancelled by the Buyer except with prior written consent from RD-Palmer and on terms that the Buyer shall indemnify RD-Palmer in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by RD-Palmer as a result of the modification or cancellation, as the case may be.

4. Price

4.1 The price of the Goods shall be the price stated on the Platform at the time which the Buyer places and completes the order form on the Platform. The price includes any applicable sales and services tax, value added tax or similar tax which the Buyer shall be liable to pay to RD-Palmer in addition to the price, but it excludes the delivery charges.

4.2 In the event that a Goods has been mispriced on the Platform, the Seller reserves the right to terminate the Contract, notify the Buyer of such cancellation by giving three days’ notice. The Seller shall have such right to terminate the Contract notwithstanding that the Goods have been dispatched or are in transit or that payment has been charged to the Buyer.

5. Terms of Payment

5.1 The Buyer shall be entitled to make payment for the Goods using the various payment methods made available on the Platform. When Buyer places an order on the Platform, actual payment shall be only charged upon Seller’s acceptance of Buyer’s order and the formation of a Contract. All payments shall be made to RD-Palmer via various banking methods available on the platform. 

5.2 The terms and conditions applicable to each type of payment, as prescribed by RD-Palmer on the Platform, shall be applicable to the Contract. The payment methods may also be subject to the following terms:

5.2.1 Credit Card

Credit card payment option is available for all Buyers. RD-Palmer accepts all Visa and MasterCards credit cards and is 3D Secure enabled (verified by Visa and secured by MasterCard). All credit card information of Buyers are protected by industry leading encryption standards.

Please take note that additional charges may be incurred if Buyer is using a non-Malaysian issued card due to foreign exchange rates.

5.2.2 Debit Cards

RD-Palmer accepts all Malaysian Visa and MasterCard debit cards, subject to bank availability. All debit card numbers shall be protected by industry leading encryption standards.

5.2.3 Online Banking

By choosing this payment method, the Buyer shall transfer the amount of the total purchase price for the Goods purchased by Buyer to a RD-Palmer account (including any applicable taxes, fees and shipping costs). The transaction must be payable in Ringgit Malaysia. RD-Palmer, in its sole discretion, may refuse this payment option service to anyone or any user without notice for any reason at any time.

5.2.4 Instalment Payments via Credit Card

i. Only Buyers making payment for Goods by means of a credit card issued by participating banks which we may inform from time to time shall be entitled to participate in the six (6) months and twelve (12) months instalment payment plan. More information can be obtained from customer service or participating banks.  

5.2.5 Cash on Delivery

Cash on Delivery (pay cash upon delivery) is available with a fee as may be prescribed by RD-Palmer for each order. RD-Palmer reserves the right to schedule the delivery time. The Goods will only be handed over to the Buyer upon full payment in cash by the Buyer.

5.3 Buyer may not claim against RD-Palmer or any of its agents, for any failure, disruption or error in connection with the Buyer’s chosen payment method. RD-Palmer reserves the right at any time to modify or discontinue, temporarily or permanently, any payment method without notice to the Buyer or giving any reason.

5.4 If the Buyer fails to make any payment pursuant to the terms and conditions of the payment method elected or payment is cancelled for any reason whatsoever, then without prejudice to any other right or remedy available to Seller, Seller shall be entitled to:

5.4.1 cancel the Contract or suspend deliveries of the Goods until payment is made in full; and/or

5.4.2 charge the Buyer interest on the amount unpaid at the rate of one per cent (1.5%) per month until payment in full is made (a part of a month being treated as a full month for the purposes of calculating interest).

5.5 All refunds shall be made via the RD-Palmer virtual payment account (“RD-Palmer Payment Account”). RD-Palmer offers no guarantee of any nature for the timeliness of the refunds reaching the RD-Palmer Payment Account. The processing of payment may take time and it is subject to the payment provider internal processing timeline. All costs associated with the refund process imposed by the processing bank and/or payment provider shall be borne by RD-Palmer. All refunds are conditional upon RD-Palmer’s acceptance of a valid return of the Goods. RD-Palmer reserves the right to modify the mechanism of processing refunds at any time without notice.

5.6 All payments for the purchased Goods must be made to RD-Palmer using the payment methods made available on the Platform only. RD-Palmer shall not be held responsible for any losses which may arise from payments made directly to Third Party Vendors or through payment methods apart from the available payment methods on the Platform.

6. Delivery/Performance

6.1 Delivery of the Goods shall be made to the address specified by the Buyer in its order.

6.2 RD-Palmer has the right at any time to sub-contract all or any of its obligations for the sale/delivery of the Goods to any other party as it may from time to time decide without giving notice of the same to the Buyer.

6.3 Any dates quoted for delivery of the Goods are approximate only and delays may occur. The time for delivery/performance shall not be of the essence, and RD-Palmer shall not be liable for any delay in delivery or performance how so ever caused.

6.4 If RD-Palmer has failed to deliver the Goods in accordance with the Contract or within a reasonable time, the Buyer shall, by serving a written notice to RD-Palmer, be entitled to demand performance within a specified time thereafter and such specified time shall be no less than 14 days. If RD-Palmer fails to do so within the specified time, the Buyer shall be entitled to terminate the Contract and claim a refund in respect of the undelivered Goods.

6.5  Where the Goods have been delivered to the Buyer even after such refunds have been claimed by the Buyer pursuant to Clause 6.4 above, Buyer shall immediately notify RD-Palmer of the delivery. The property in the Goods shall not pass to the Buyer and Buyer shall hold the Goods as RD-Palmer’s fiduciary agent and bailee and shall keep the Goods separate from those of the Buyer. RD-Palmer shall be entitled at any time to demand the Buyer to deliver up the Goods to RD-PalmerRD-Palmer and in the event of non-compliance RD-Palmer reserves its right to take legal action against the Buyer for the delivery of the Goods and also reserves its right to seek damages and all other costs including but not limited to legal fees against the Buyer.

6.6 If the Buyer fails to take delivery of the Goods (otherwise than by reason of any cause beyond the Buyer’s reasonable control or by reason of RD-Palmer’s fault) then without prejudice to any other right or remedy available to RD-Palmer, RD-Palmer may:

6.6.1 sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract provided the price has been paid in cleared funds in full or charge the Buyer for any shortfall below the price under the Contract; or

6.6.2 terminate the Contract and claim damages.

7. Return, Refund and Replacement of Goods

7.1 Buyer may initiate the returns process by communicating with RD-Palmer Platform. 

7.2 Buyer may, by completing the Online Return Form or contact our Customer Service, apply to return the purchased Goods to RD-Palmer. Please contact RD-Palmer within 48 hours of receiving the delivery to expedite the claim process.

7.3 Buyer may only apply for return of the purchased Goods in the following circumstances:

7.3.1 the Goods delivered to Buyer is defective and/or damaged on delivery;

7.3.2 the Goods delivered to Buyer is materially different from the description provided by Seller in the listing of the Goods;

7.3.3 the Goods delivered to Buyer does not match the agreed specification stipulated in the order;

7.4 The application for return of Purchased Goods may also be subject to additional terms and conditions prescribed by RD-Palmer. Please contact RD-Palmer customer service for further details.

8 Risk and property of the Goods

8.1 Risk of damage to or loss of the Goods shall pass to the Buyer at the time of delivery or if the Buyer wrongfully fails to take delivery of the Goods, the time when RD-Palmer has tendered delivery of the Goods.

8.2 Notwithstanding delivery and the passing of risk in the Goods or any other provision of these Conditions, the property in the Goods shall not pass to the Buyer until RD-Palmer has received in cash or cleared funds payment in full of the price of the Goods.

8.3 The Buyer agrees with RD-Palmer that the Buyer shall immediately notify RD-Palmer of any matter from time to time affecting RD-Palmer’s title to the Goods and the Buyer shall provide RD-Palmer with any information relating to the Goods as RD-Palmer may require from time to time.

8.4 Until such time as the property in the Goods passes to the Buyer (and provided the Goods are still in existence and have not been resold), RD-Palmer shall be entitled at any time to demand the Buyer to deliver up the Goods to RD-Palmer and in the event of non-compliance RD-Palmer reserves its right to take legal action against the Buyer for the delivery of the Goods and also reserves its right to seek damages and all other costs including but not limited to legal fees against the Buyer.

8.5 The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of RD-Palmer but if the Buyer does so all moneys owing by the Buyer to RD-Palmer shall (without prejudice to any other right or remedy of RD-Palmer) forthwith become due and payable.

8.6 If the provisions in this Clause 8 of these Conditions are not effective according to the law of the country in which the Goods are located, the legal concept closest in nature to retention of title in that country shall be deemed to apply mutatis mutandis to give effect to the underlying intent expressed in this condition, and the Buyer shall take all steps necessary to give effect to the same.

8.7 The Buyer shall indemnify RD-Palmer against all loss damages costs expenses and legal fees incurred by the Buyer in connection with the assertion and enforcement of RD-Palmer’s rights under this condition.

9 Termination

9.1 Buyer may terminate the Contract before Seller dispatches the Goods, by written notice to RD-Palmer through our Contact Us page at https://rd-palmer.my/contact_us. If the Goods have already been dispatched, Buyer may not terminate the Contract but may only return the Goods in accordance with Clause 7 of these Conditions.

9.2 Without prejudice to any other right of termination elsewhere in these Conditions, RD-Palmer may stop any Goods in transit, suspend further deliveries to the Buyer and/or terminate the Contract with immediate effect by written notice to the Buyer on or at any time after the occurrence of any of the following events:

9.2.1 the Goods under the Contract being unavailable for any reason; and/or

9.2.2 the Goods under the Contract has been mispriced on the Platform.

10 Warranties and Remedies

10.1 Subject as expressly provided in these Conditions, all other warranties conditions or terms, including those implied by statute or common law, are excluded to the fullest extent permitted by law.

10.2 Subject to this Clause 10 of these Conditions, RD-Palmer warrants that the Goods will correspond with their specification at the time of delivery, and agrees to remedy any non-conformity therein for a period of 12 months commencing from the date on which the Goods are delivered or deemed to be delivered (“Warranty Period”). Where the Buyer is dealing as a consumer (within the meaning of the Sale of Goods Act and the Consumer Protection Act), RD-Palmer further gives to the Buyer such implied warranties as cannot be excluded by law.

10.3 RD-Palmer’s above warranty concerning the Goods is given subject to the following conditions:

10.3.1 No condition is made or to be implied nor is any warranty given or to be implied as to the life or wear of the Goods supplied or that they will be suitable for any particular purpose or use under any specific conditions, notwithstanding that such purpose or conditions may be known or made known to RD-Palmer.

10.3.2 Any description given of the Goods is given by way of identification only and the use of such description shall not constitute a sale by description.

10.3.3 RD-Palmer binds itself only to deliver Goods in accordance with the general description under which they were sold, whether or not any special or particular description shall have been given or shall be implied by law. Any such special or particular description shall be taken only as the expression of RD-Palmer’s opinion on that behalf. RD-Palmer is not liable for any such special or particular description which may have been provided by Third Party Vendors. RD-Palmer does not give any warranty as to the quality, state condition or fitness of the Goods.

10.3.4 RD-Palmer shall be under no liability for the following measures and actions taken by the Buyer or third parties and the consequences thereof: improper remedy of defects, alteration of the Goods without the prior agreement of RD-Palmer, addition and insertion of parts, in particular of spare parts which do not come from RD-Palmer.

10.3.5 RD-Palmer shall be under no liability in respect of any defect arising from unsuitable or improper use, defective installation or commissioning by the Buyer or third parties, fair wear and tear, wilful damage, negligence, abnormal working conditions, defective or negligent handling, improper maintenance, excessive load, unsuitable operating materials and replacement materials, poor work, unsuitable foundation, chemical, electro-technical/electronic or electric influences, failure to follow RD-Palmer’s instructions (whether oral or in writing) misuse or alteration or repair of the Goods without RD-Palmer’s approval.

10.3.6 RD-Palmer is not liable for any loss damage or liability of any kind suffered by any third party directly or indirectly caused by repairs or remedial work carried out without RD-Palmer’s prior written approval and the Buyer shall indemnify RD-Palmer against each loss liability and cost arising out of such claims.

10.3.7 RD-Palmer shall be under no liability under the above warranty (or any other warranty condition or guarantee) if the total price for the Goods has not been paid in cleared funds by the due date for payment.

10.3.8 RD-Palmer shall be under no liability whatsoever in respect of any defect in the Goods arising after the expiry of the Warranty Period.

10.4 Where there is any defect in the quality or condition of the Goods or where the Goods fail to correspond with specification, Buyer may apply to return the defective and/or damaged Goods to RD-Palmer for a replacement subject to the terms agreed in Clause 7.

10.5 As an alternative to returning faulty or damaged Goods in exchange for refund or replacement under Clause 7 of these Conditions above, a Buyer may request for a repair of such Goods. RD-Palmer is entitled to accept or reject such requests, at its own discretion. Such request shall be irrevocable upon RD-Palmer’s acceptance of the same and the non-conforming Goods (or part thereof) will be repaired as originally ordered. 

11 Liability

11.1 In no event shall RD-Palmer be liable for loss of profit or goodwill, loss of production or revenue or any type of special indirect or consequential loss whatsoever (including loss or damage suffered by the Buyer as a result of an action brought by a third party) .

11.2 The remedies set out in Clause 10 of these Conditions are the Buyer’s sole and exclusive remedies for non-conformity of or defects in the Goods and RD-Palmer’s liability for the same shall be limited in the manner specified in Clause 10 of these Conditions .

11.3 Notwithstanding any other provision of these Conditions, RD-Palmer’s maximum cumulative liability to you or to any other party for all losses under, arising out of or relating to the sale of products under each Contract, shall not exceed the sums that you have paid to RD-Palmer under such Contract.

11.4 If a number of events give rise substantially to the same loss they shall be regarded as giving rise to only one claim under these Conditions.

11.5 No action shall be brought against RD-Palmer later than 12 months after the date it became aware of the circumstances giving rise to a claim or the date when it ought reasonably to have become aware, and in any event, no later than 12 months after the end of the Warranty Period.

12 General

12.1 Neither RD-Palmer shall be liable for non-performance, error, interruption or delay in the performance of its obligations under these Conditions (or any part thereof) or for any inaccuracy, unreliability or unsuitability of the Platform’s and/or Services’ contents if this is due, in whole or in part, directly or indirectly to an event or failure which is beyond RD-Palmer’s reasonable control.

12.2 Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed, if to RD-Palmer, to its registered office or principal place of business and if to the Buyer, to the address stipulated in the relevant order.

12.3 Unless the context otherwise requires, any term or expression which is defined in or given a particular meaning by the provisions of International Commercial Terms published by the International Chamber of Commerce shall have the same meaning in these Conditions but if there is any conflict between the provisions of Incoterms and these Conditions, the latter shall prevail.

12.4 No waiver by RD-Palmer of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision. Further, RD-Palmer’s failure to enforce these Conditions shall not constitute a waiver of these terms, and such failure shall not affect the right later to enforce these Conditions.

12.5 If any provision of these Conditions is held by any competent authority to be illegal, invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby.

12.6 No person who is not a party to the Contract (including any employee officer agent representative or sub-contractor of either party) shall have any right to enforce any terms of the Contract which expressly or by implication confers a benefit on that person without the express prior agreement in writing of the parties, which the agreement must refer to Clause 3.3 of these Conditions.

12.7 The Contract shall be governed by the laws of Malaysia and the Buyer agrees to submit to the non-exclusive jurisdiction of the Courts in Malaysia.

12.8 Buyer must exhaust all legal avenues should any dispute, controversy or claim arise out of or relates to the Contract, or the breach, termination or invalidity thereof, prior to bringing a claim against RD-Palmer. Any such actions brought against RD-Palmer for any dispute, controversy or claim arising out of or relating to the Contract, or the breach, termination or invalidity thereof shall be settled by arbitration in accordance with the Rules for Arbitration of the Asian International Arbitration Centre (AIAC). The arbitral tribunal shall consist of a sole arbitrator, to be appointed by the Chairman of the AIAC. The place of arbitration shall be Kuala Lumpur. Any award by the arbitration tribunal shall be final and binding upon the parties.

12.9 Notwithstanding Clause 12.8 above, RD-Palmer shall be entitled to commence court legal proceedings for the purposes of protecting its intellectual property rights and confidential information or for a breach or non-performance by means of injunctive or other equitable relief.

12.10 RD-Palmer may, through the Platform or by such other method of notification as RD-Palmer may designate, vary the terms and conditions of these Terms & Conditions of Sale, such variation to take effect on the date RD-Palmer specifies through the above means. If Buyer uses the Platform after such date, Buyer is deemed to have accepted such variation. If Buyer does not accept the variation, Buyer must stop access or use the Platform and terminate these Terms & Conditions of Sale.

12.11 Any typographical, clerical or other error or omission in any acceptance, invoice or other document on Seller’s part shall be subject to correction without any liability on Seller’s part.

12.12 In the event that these Conditions are executed or translated in any language other than English (“Foreign Language Version”), the English language version of these Conditions shall govern and shall take precedence over the Foreign Language Version.

12.13 These Conditions shall constitute the entire agreement between Buyer and Seller relating to the subject matter hereof and supersedes and replaces in full all prior understandings, communications and agreements with respect to the subject matter hereof.

12.14 RD-Palmer reserves the right to delegate or subcontract the performance of any of its functions in connection with the performance of its obligations under these Conditions and reserves the right to use any service providers, subcontractors and/or agents on such terms as RD-Palmer deems appropriate.