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Our Service and Customer Support
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RD-Palmer believes in providing excellent customer service and support, therefore is committed to deliver the highest customer service and after-sales support.
What if I need to modify my order?
If you wish to modify your order, please raise a ticket or contact us with your order reference and changes information. We will try our best to fulfil your request.
What if I need to change my shipping address?
Please contact our helpdesk or customer service with the new address, the same you are required to update your address in MyAccount if you already registered one.
Can I get same day delivery?
You are advice to contact us and we will try our best to fulfil your request
How to get a refund?
All refund are subjected to approval by our Finance Department. Any approved refund will be process within 14 working days or as specified otherwise
I lost my password, how to login?
You can request a new password by clicking “Lost your password”. A password reset link will be sent to your register email.
What happens with my personal data?
We take the protection of personal data very seriously . Data collected from this website is only use for RD-Palmer’s marketing and services related use only. It will not be shared with external or third-party.