How can we help?

RD-Palmer believes in providing excellent customer service and support, therefore is committed to deliver the highest customer service and after-sales support.

Our Service and Customer Support

Support Ticket

Raise a ticket here for after sales support, warranty return and technical support, Warranty

Equipment Rental

Equipment for rental, for short or long-term rental lease to ease your cash flowand CAPEX

Training

We offer users product and application training from entry to competency certification level

Special Project

We offer consultancy and collaboration on project that requires our skill and technology

My-Account

Check order history, downloading documents and maintenance of your profile and password

Tutorials

Knowledge base and tutorial videos library on specific topics and applications on our YouTube Channel

Explore the knowledge base

If you wish to modify your order, please raise a ticket or contact us with your order reference and changes information. We will try our best to fulfil your request.
Please contact our helpdesk or customer service with the new address, the same you are required to update your address in MyAccount if you already registered one.
You are advice to contact us and we will try our best to fulfil your request
All refund are subjected to approval by our Finance Department. Any approved refund will be process within 14 working days or as specified otherwise
You can request a new password by clicking “Lost your password”. A password reset link will be sent to your register email.
We take the protection of personal data very seriously . Data collected from this website is only use for RD-Palmer’s marketing and services related use only. It will not be shared with external or third-party.

Still have a question?

Please contact us for more information. Get in touch