Treated water physically escaping the network
Leaks, bursts, pressure problems and hidden pipe failures that waste water before it ever reaches a meter.
Non Revenue Water workflow
From hidden water loss to field action.
RD-Palmer helps utilities and large industrial sites turn NRW from a monthly percentage into mapped assets, pressure evidence, leak alerts and repair locations.
RD-Palmer solution map
Locate
Know where pipes, valves and services are before work starts.
Measure
Build pressure, flow and customer-usage evidence.
Control
Reduce bursts and background leakage through pressure management.
Confirm
Move leak alerts into practical repair decisions.
NRW in simple terms
Water leaves the treatment plant. Not all of it comes back as revenue.
Water that is used but never billed
Metering gaps, abnormal customer usage, unbilled consumption and incomplete network records.
How RD-Palmer supports NRW teams
Not one product. A field workflow.
01Before the loss is measured
Utility locating and GPR reduce uncertainty in pipe routes, valves, connections and risky excavation zones.
02While the network is being watched
Pressure, flow, acoustic and telemetry tools help teams see what changes by time, zone and operating condition.
03When the repair crew goes out
Correlation, listening and confirmation tools help narrow the job from a suspected area to a repair point.
RD-Palmer NRW operating model
Six field questions behind every NRW programme.
The equipment is not the starting point. It is the question your NRW team needs to answer in the field: where are the assets, where is the loss, and what action should follow.
06 interactive stagesInteractive — pick a field question
Start with the question, not the product.
Stage 01 — used by GIS, planning, maintenance and contractor teams
Know what assets are in the ground
Before a utility or factory can reduce NRW, crews need confidence in pipe routes, valves, service connections and non-metallic assets.
RD-Palmer contributionStart with utility locating, then add GPR where pipe material or records are uncertain.
Field signs this stage matters
- Unknown pipe route
- Plastic or non-metallic services
- Excavation risk before logger or valve work
How the pieces work together
One workflow, three field moves behind every NRW reduction.
Before the team starts digging
Radiodetection locators and MALÅ GPR help crews understand buried assets, pipe routes and excavation risk before sensors or repair teams go in.
When the loss needs evidence
HWM pressure, flow and telemetry products show what is happening in the zone, PRV area, factory or customer connection over time.
When the crew needs a repair point
Acoustic loggers, correlators and microphones help move from a suspected loss to a practical location for confirmation and repair.
Plan the programme
Tell us your DMA count, pressure zones, pipe material and factory/site profile.
We will help map the field workflow first, then shortlist the HWM, Radiodetection and MALÅ tools that fit the work.